If you have a complaint
We are sorry that you have had cause to complain to M&G. Your business is important to us and we endeavour to resolve any concerns fairly, effectively and promptly.
If you have a complaint about any aspect of the provision of service to you, you may direct the complaint to your Client Director or Neal Brooks (Global Head of Product and Distribution Strategy and Management).
We want our clients to be happy with our service and we hope to resolve any matters quickly and to our mutual satisfaction.
In the UK, the United States, Canada and Australia: M&G Investment Management Limited, registered in England and Wales under number 936683, registered office 10 Fenchurch Avenue, London EC3M 5AG. M&G Investment Management Limited is authorised and regulated by the Financial Conduct Authority. In Hong Kong and Korea: M&G Investments (Hong Kong) Limited. Office: Unit 1002, LHT Tower, 31 Queen’s Road Central, Hong Kong; in Singapore by M&G Investments (Singapore) Pte. Ltd. (UEN 201131425R), regulated by the Monetary Authority of Singapore; in Taiwan: independently operated by M&G Investments (Taiwan) Limited ,regulated by Financial Supervisory Commission of Taiwan, R.O.C. (113-gingwantougu-009). Address: Rm B1, 33F., Taipei 101 Tower, No. 7, Sec. 5, Xinyi Rd., Xinyi Dist., Taipei, 110, Taiwan. Tel: +886-02-81010600; in Japan: M&G Investments Japan Co., Ltd. Investment Management Business Operator, Investment Advisory and Agency Business Operator, Type II Financial Instruments Business Operator Director-General of the Kanto Local Finance Bureau (Kinsho) No. 2942. Membership to Associations: Japan Investment Advisers Association, Type II Financial Instruments Firms Association; elsewhere: M&G Luxembourg S.A. Registered Office: 16, boulevard Royal, L-2449, Luxembourg.