Making our digital experiences work for everyone

We believe everyone should be able to access, understand and use our digital services with ease. 

That's why accessibility is an important part of how we design, build and maintain our websites. We want our digital experiences to be clear, intuitive and inclusive, whether you're browsing on a mobile phone, using a screen reader, navigating with a keyboard or accessing our content in another way. 

Good accessibility doesn't just benefit some users; it creates a better experience for everyone. 
 

Our approach 

Accessibility is considered throughout the design and development process; from the way we structure content and create user journeys to how our websites perform across different devices and technologies. 

We aim to create experiences that are flexible and adaptable to different needs and preferences, and that work with a wide range of assistive technologies, including: 

• Screen readers 

• Screen magnification software 

• Speech recognition tools 

• Keyboard-only navigation 

• Accessibility features built into modern browsers and operating systems 
   

Our commitment 

We are committed to continuously improving the accessibility of our digital services and are working towards compliance with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA. 
 

Where we are today 

Accessibility is an ongoing journey rather than a fixed destination. 

We've made significant progress in improving the accessibility of our digital experiences and continue to review and enhance our websites as standards evolve and user needs change. 

While some areas of our websites may not yet fully meet all WCAG 2.2 Level AA success criteria, accessibility improvements form part of our ongoing programme of work and future development plans. 
 

Helping us improve 

We're always looking for ways to make our digital experiences better. 

If you encounter any accessibility barriers, have difficulty accessing information, or would like to provide feedback on your experience, we'd like to hear from you. 

Your feedback helps us identify opportunities for improvement and ensure our digital services continue to meet the needs of all users. 
 

Continuous improvement 

Accessibility isn't a one-off exercise. It's an ongoing commitment. 

As we develop new features, update existing services and create new content, we will continue to embed accessibility considerations into our processes to help make our digital experiences more inclusive for everyone.