Address
M&G Investments (Americas) Inc.
Quest Workspaces
1395 Brickell Avenue, Suite 953
Miami, FL 33131, USA
Ignacio Rodríguez Añino
Chief Distribution Officer - Americas
Complaints process
If you have a complaint
We are sorry that you have had cause to complain to M&G. Your business is important to us and we endeavour to resolve any concerns fairly, effectively and promptly.
Making a complaint
If you have a complaint about any aspect of the provision of service to you, you may make the complaint directly to us, either by writing, telephoning or e-mailing.
All relevant details should be set out clearly. Complaints may be addressed to Chris Yarbrough, Chief Compliance Officer & Head of Legal U.S., christopher.yarbrough@mandg.com.
In addition to engaging with your Client Director in the normal manner, you can contact us by writing to the relevant contact details in the ‘Contact Us’ section of this website from 9.00am to 5.00pm, Monday to Friday. For your protection calls may be recorded.
Our commitment
At M&G, we take all complaints seriously and commit to the following actions upon receipt of a complaint:
- We endeavour to acknowledge any complaint within 5 working days.
- If we are unable to resolve your complaint within four weeks of receipt, we will send you a written update explaining why we are not in a position to resolve your complaint and an indication of when we will make further contact.
- If your complaint has still not been resolved within eight weeks of receipt we will send you a response explaining why we are still not in a position to make a final response, giving reasons for the further delay with an indication of when you will hear further details from us.
Investigating your complaint within M&G
Your complaint will be investigated by a dedicated member of staff who was not directly involved in the matter that is the subject of your complaint. We will ensure that an employee of appropriate seniority who is independent of the matter commences an investigation. We will also, where possible, take the appropriate action to prevent reoccurrence.
If you telephone us during our investigation and the member of staff handling your complaint is not available, then another member of our team will be more than happy to help you.
We want our customers to be happy with our service and we hope to resolve any matters quickly and to our mutual satisfaction. We welcome feedback on any aspect of our service.
This website is for Professional Investors only. Not for onward distribution to any other type of client. No other persons should rely on the information contained on this website. The information and materials found on this website are for informational purposes only and this website is not a solicitation to buy nor an offer to sell securities or an offering of securities to any person in any state or other jurisdiction in the United States. Shares in M&G Funds have not been and will not be registered under the United States Securities Act of 1933, as amended, or registered or qualified under the securities laws of any state of the United States and may not be offered, sold, transferred or delivered, directly or indirectly, to any investors within the United States or to, or for the account of, US Persons, except in certain limited circumstances pursuant to a transaction exempt from such registration or qualification requirements. The Funds will not be registered under the United States Investment Company Act of 1940, as amended. Any offer to sell or purchase of any interest in an M&G Fund must be made pursuant to local laws of the relevant jurisdiction in which such interests are offered. M&G Funds are not registered for distribution in Canada. M&G cannot accept any subscriptions into its Funds from investors resident in Canada.