Firm Name: M&G Securities Limited
Period covered in this report: 1 January 2026 to 30 June 2026
| Product/Service grouping | Investments | |
|---|---|---|
| Number of complaints opened by business volume | Intermediation (within the reporting period) | 1.24 per 1000 sales or equivalent transactions |
| Number of complaints opened | 906 | |
| Number of complaints closed | 894 | |
| Percentage closed within 3 days | 29% | |
| Percentage closed after 3 days but within 8 weeks | 68% | |
| Percentage upheld | 46% | |
| Main cause of complaints opened | General administration/ customer service |
M&G Investment Management Limited (MAGIM), M&G Alternative Investment Management Limited (MAGAIM), M&G Securities Limited (MGSL) and M&G Financial Services Limited (MGFS) are registered in England and Wales under numbers (936683, 2059989, 90776, 923891) respectively. The registered address of MAGIM, MAGAIM, MGSL, and MGFS is 10 Fenchurch Avenue, London, EC3M 5AG. MAGIM, MAGAIM, MGSL, and MGFS are authorised and regulated by the Financial Conduct Authority (“FCA”) under numbers 119328, 122011, 122057, 122058 respectively.