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About us
Start investing with M&G

Choosing your investment with M&G couldn't be easier. There are a number of ways to invest in our funds, including directly in an OEIC fund or through a tax-efficient ISA.

Choosing your investment options
Investment Options

ISAs

Junior ISAs

OEICs

Savings plans
FUND OPTIONS

Equities

Fixed income (Bonds)

Multi asset

Sustainability

Fund charges

Fund charge calculator

Share classes

Annual value assessment
MANAGING INVESTMENTS

New to M&G Investments

Existing customers

Online account

Transfer your ISA

Switch funds and products

Make a withdrawal

Get financial advice
Insights

Explore our latest investment insights. Stay informed with market outlooks, investment articles and practical guidance on topics such as ISAs and family finance for investors.

View all insights
M&G insights

ISA investing

Market reviews
M&G Credit Income Investment Trust
Literature

Our literature centre provides you with easy access to a large range of M&G Investments information, including brochures, forms and product guides.

Explore all literature
Quick links

Important Information for Investors (including Terms & Conditions)

Withdrawal Form

Withdrawal Form for Executor/Personal Representative

Stock Transfer Form

When an M&G Investor Dies brochure
Fund Center

We have a global network of investment teams that connects world-class research capabilities, and the diverse experience and views of experts across multiple asset classes.

Explore all funds
Help and support

Find answers to common questions, helpful guides and useful tools to help you get the most from your investments.

Visit our help centre
QUICK LINK

Bereavement

Glossary

Investment statements

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Contact us

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Contact us

Chat and secure messaging

You can use our online chat service to talk directly to a member of our Customer Relations team. This is available via our online My Account service. You don’t have to be registered to use the Chat, however, if you want to discuss account information you will need to be registered and logged in.

If you're an existing investor with M&G we recommend you log in or register for My Account and contact us by secure message. The secure message service is secure and will ensure your personal details are kept safe. We aim to respond to your query within three business days.

Call us

If you have a query regarding M&G Investments, please call our:

Customer Relations team on 0800 390 390

You can call us from 08:00 to 18:00 (UK time) Monday to Friday, and from 09:00 to 13:00 (UK time) on Saturday. For our existing customers please have your M&G client reference to hand. This can be found on your latest half-yearly investment statement or via our online My Account service. All calls are free within the UK. We may record your call for training and quality purposes.

If you are based outside of the UK, (during our UK opening times) please call +44 (0)1268 448 031.

Email us

You can contact us at:

info@uk.mandg.com

We want to make sure we keep your information private, so please don’t send us any personal details using email. We aim to respond to all email enquiries within three business days.

Write to us

If you'd prefer to get in touch by post, our address is:

M&G Customer Relations, PO Box 9039, Chelmsford, CM99 2XG

If you’re an existing customer, please include your name, M&G client reference and signature.

M&G Wealth or myM&G enquiries

For M&G Wealth contact details visit: M&G Wealth

For myM&G contact details visit: myM&G

In recent times, many companies have seen an increase in the number of financial scams. Criminals are using phishing emails and cold calls to try to fraudulently gain access to sensitive information by impersonating legitimate brands like M&G. So it’s important to remain vigilant to keep your personal details safe.

Received an email or text message from us and want to check it’s legitimate?

If you’ve received an email or text from the following addresses, find out why below:

Emails

As part of our regulatory obligation to ensure that the information we hold on organisations and individuals we do business with, including any associated parties is kept up to date, we may have reached out to you as something requires updating on your file.

If we require information from you, we will email you from the above email address and ask that you log in to our due diligence portal to review the request and respond. The portal address is outreach.mandg.com/

If you have any further questions regarding the communication you have received, then contact us at duediligence_support@mandg.com

As part of our regulatory obligation to ensure that the information we hold on organisations and individuals we do business with, including any associated parties is kept up to date, we may have reached out to you as something requires updating on your file.

If we require information from you, we will email you from the above email address with the request, and ask that you respond directly to our email.

If you have any further questions regarding the communication you have received, then contact us at FCC_Team@mandg.co.uk

Emails from this address are part of our ongoing service, designed to keep you informed about new M&G funds and read investment insights straight from the fund management floor.

If you have any questions about emails from this address, or to sign up to receive future emails, please call our Customer Relations team on 0800 390 390.

Emails from this address are part of an ongoing customer satisfaction research programme. M&G Investments is committed to providing customers with the best service. To help us deliver this, we ask customers to give us survey feedback, so we can hear their opinions about their recent experience with us.

All feedback collected is used to analyse the customer experience and prioritise M&G Investments product and service improvements.

If you have any questions about emails from this address, please call our Customer Relations team on 0800 390 390.

Companies we work with

For a number of initiatives we work with external companies which may over time contact our customers.

Find out more

Text message

MandG

Text messages from this address are part of an ongoing customer satisfaction research programme. M&G Investments is committed to providing customers with the best service. To help us deliver this, we ask customers to give us survey feedback, so we can hear their opinions about their recent experience with us.

All feedback collected is used to analyse the customer experience and prioritise M&G Investments product and service improvements.

If you have any questions about text messages from this address, please call our Customer Relations team on 0800 390 390.

Ongoing scams

You can find out more about ongoing investment scams that have been recently reported to us by visiting our ongoing investment scams page.

This page will also give you details on what to do if you think that your personal details have been compromised or you believe you’ve made a payment to a fraudster.

We’re committed to making sure that all of our customers can contact us using a method that’s convenient to them.

If you're a Deaf customer, who is also a British Sign Language (BSL) user, you can now contact us using a Video Relay service. The service, provided by SignVideo, connects you to fully qualified, registered NRCPD (National Register of Communication Professionals working with Deaf and Deafblind People) interpreters who will relay your conversation with a member of our customer service team.

There is no cost for using this service to call M&G and we’re available to help you from 08:00 to 18:00 Monday to Friday and from 09:00 to 13:00 on Saturday.

If you have already set up SignVideo on your device, you can connect to a registered interpreter.

Alternatively, before you start using SignVideo to contact us, here's some bits of information to help you get set up. If you want to know more about using BSL through SignVideo, this BSL video will help explain how the service works.

Before you start, check that your system is up to date

The service will work as long as your system meets these basic requirements:

iOS devices (8 or upwards), many Android devices (4.4 upwards), PC (i3 or above) or Apple Mac
Microsoft Edge, Chrome or Firefox (for Windows), Safari for Mac
Webcam (plugged in or built in)
Excellent internet speed – at least 1mbps upload and 1mbps download (more is recommended).

If this is your first time using SignVideo, you’ll need to download a ‘Live plug-in’. You’ll only need to do this once and this will make sure that the video quality is good and your calls are secure.

If you’re having trouble setting this up, you can chat via customerservice.signvideo.net email help@signvideo.co.uk or call 0203 388 0771 – SignVideo can then help you set this up.

How to start using SignVideo

Before you contact us, please have your M&G client reference handy as this will help us answer your questions for your product. Your M&G client reference can be found on your latest half-yearly investment statement or via My Account.
Access SignVideo here – this will securely connect you to a SignVideo interpreter and you can let them know you wish to speak to M&G.

Some helpful tips

We’ll never ask you for any passwords that you may have set up so please don’t provide this to your interpreter.
We may monitor or record the calls between us and your interpreter to help us improve our service and for security purposes.

At M&G we will always do our best to treat you the way you want to be treated but we acknowledge that sometimes we will not get it right. We will deal with all complaints in accordance with our Customer Complaints Charter.

Chat and secure messaging

Call us

You can call us from 08:00 to 18:00 (UK time) Monday to Friday, and from 09:00 to 13:00 (UK time) on Saturday. Existing customers please have your M&G client reference to hand. All calls are free within the UK. We may record your call for training and quality purposes.

Customer Relations team on 0800 390 390

If you are based outside the UK (during our UK opening times)
please call +44 (0)1268 448 031.

Write to us

If you'd prefer to get in touch by post, our address is:

Complaints, The M&G Group, PO Box 9039, Chelmsford, CM99 2XG

If you’re an existing customer, please quote your name, M&G client reference and signature.

We publish our complaints data in accordance with the Financial Conduct Authority regulations. View our complaints report.

If you are not happy with our response you can take your complaint to the Financial Ombudsman Service free of charge. Contact details for the Financial Ombudsman Service.

Looking for a valuation?

The easiest way to access an up-to-date valuation on your investment is via our online My Account service. With My Account, you can view your account valuation and transaction history anytime, day or night, as well as switch funds/products or withdraw money from your M&G investments. Alternatively you can call our Customer Relations team on 0800 390 390 and request an automated valuation on the phone without having to speak to the team.

For any help with registering for this online service please contact our Customer Relations team.

We also mail a personalised investment update and statement to investors twice a year. Find out more on our Half-yearly statement mailing page.

M&G Investment Management Limited (MAGIM), M&G Alternative Investment Management Limited (MAGAIM), M&G Securities Limited (MGSL) and M&G Financial Services Limited (MGFS) are registered in England and Wales under numbers (936683, 2059989, 90776, 923891) respectively. The registered address of MAGIM, MAGAIM, MGSL, and MGFS is 10 Fenchurch Avenue, London, EC3M 5AG. MAGIM, MAGAIM, MGSL, and MGFS are authorised and regulated by the Financial Conduct Authority (“FCA”) under numbers 119328, 122011, 122057, 122058 respectively.

Contact us

Chat and secure messaging

Call us

Customer Relations team on 0800 390 390

Email us

Write to us

M&G Wealth or myM&G enquiries

Received an email or text message from us and want to check it’s legitimate?

Emails

duediligence_support@mandg.com

FCC_Team@mandg.co.uk

info@communications.mandg.co.uk

noreply@qualtrics-survey.com

Companies we work with

Text message

MandG

Ongoing scams

Before you start, check that your system is up to date

How to start using SignVideo

Some helpful tips

Chat and secure messaging

Call us

Customer Relations team on 0800 390 390

Write to us

Looking for a valuation?